Our UPS/USPS mail room pick ups run daily. Packages that are picked up after 4pm will generally be scanned when the mail truck returns back to the facility. Please allow 24 hours before emailing.

While most deliveries get resolved 95% of the time, even when the online transit time doesn't update, there is the off-chance that your package may be lost.

Even Keel cannot be held responsible for loss or damage of items while in transit and insurance up to $100 is automatically included in USPS Priority Mail / UPS shipments. Please reach out to us and we can start a claim for you, and replacements will be handled on a case-by-case basis.

We hope to have your understanding that once the package ships, we have little control over it's handling and transit time.

If you are ordering from outside of the US, please be mindful of your own country's customs regulations, as Even Keel will not be held accountable for any taxes, fees, loss or damage resulting from your package's processing through that system. We also cannot mark purchases as "gifts" on the customs form as this is against the law.

Similar to the above, while most packages that are of a small value or weight aren't subjected to the tax/duties countries vary in their value/weight limit and the recipient is unfortunately sometimes subjected to the appropriate tax/ duties when their order arrives. While we cannot be responsible for this, here is a helpful link for packages being shipped to Canada (where we usually get most of our international orders from). Thanks for your understanding!

The team and I strive to get your packages within 3-5 business days. If not, we will contact you if we are making a fresh batch to fulfill and ship out the entire order, and you can decide if you'd like the order to be shipped out asap (with the remaining items shipped out at a later date).

All gift notes should be written into the "handwritten note" section of the gift set before adding to cart. Any gift notes included in the general "Notes" section of your cart will not be included.

Candle wax has a memory, and as such the first burn is very important. Please allow the surface of your candle to melt entirely, and it's optimal to allow the top 1 inch of the wax to liquify before blowing it out. This ensures the candle will burn evenly throughout it's life and prevent tunneling.

Our products have a "Best By" date because, while they don't technically expire, our collection is made out of natural essential oils and plant oils. These ingredients, without any synthetic preservatives, do dissipate over time. So, while we hear all the time that they are "too pretty to use", we encourage you to use them because they won't smell the same forever!

Batches follow strict measurements of ingredients for consistency. However, each batch is made by hand and as we use natural colorants, slight color and aesthetic discrepancies may occur in the finished product. We hope you will embrace the handmade qualities of our collection and remember what mother once said -- "It's the inside that counts!

Even Keel products contain NO sodium Lauryl/Laureth Sulphate (SLS), Parabens, Mineral oils or synthetic colors (for our full list of ingredients we are against, please click here) We do, however, use a variety of herbs, seeds, and lots of nature. It is our best interest for you to know what we know (for our full list of revolving ingredients, please click here), and we suggest you do a test patch if you have sensitive skin and discontinue use if necessary. If you have any concerns about being sensitive to certain products or ingredients, please get in touch prior to placing an order to discuss.

Our scent range is intentionally curated — not limited. We use only 100% essential oils — no synthetic fragrance, no isolates, and no shortcuts. Unlike synthetic fragrances, the natural compounds do not withstand high heat, certain oils, and saponification factors. All our scents are designed, researched and developed in-house, and we spend our summers working on expanding our collection. We hope you'll stick around for the journey!